Terms and Conditions

General

These are the Series Parts Ltd (“The Company”) Terms and Conditions (“T&Cs”) of sale to which all sales are subject to.

The Company reserves the right to change these T&Cs without notice and at its sole discretion.

It is the customer’s responsibility to read the T&Cs whenever an order is placed on-line, by email, by telephone or in person.

The Company is registered in England at Companies House, company number 13549028. The registered address is Trutons Barn, Ongar Road, Dunmow, Essex. CM6 1JD. United Kingdom.

The Company does not have facilities to welcome customers at its registered address without prior arrangement. The Company’s stock is held at a warehouse at a separate address.

As an online mail order business our primary method of communication is by email via sales@seriesparts.co.uk. We endeavour to respond to all emails within 24 hours.

The Company is registered for VAT, VAT Registration Number: 416 0827 12. Our EORI number is GB416082712000.

Prices

All prices are in GBP Sterling and subject to VAT at the current rate of 20% on all items for customers in the UK.

We reserve the right to change the prices displayed for products at any time, and to correct pricing errors that may inadvertently occur up to and including the point of dispatch.

Payment

All goods and delivery costs must be paid for in full in GBP Sterling before goods are released to the customer.

Please ensure that you are familiar with the Delivery Information which forms part of our T&Cs.

The following payment types are accepted:

        Card Payments : Facilitated by Stripe via the Pay button on the order screen or 
                        customers can request a secure payment link is emailed to them.
                        No card details pass through our systems or are stored by us.

        Bank Transfer : Sort Code      : 04-06-05 (ClearBank)
        (GBP only)      Account number : 16498926

        PayPal        : sales@seriesparts.co.uk
    

By completing check-out on our website and/or initiating a payment, the customer enters into a legally binding contract to purchase the items and indicates their acceptance of the Company’s latest T&Cs as displayed on this web-site.

An acknowledgement email will be sent once check-out has been completed. Once payment has been received, an invoice will follow by email within three working days.

Product Description

We describe the stock as accurately and comprehensively as possible to ensure that you as the customer are completely satisfied when you receive your order. We are also investing significant effort in photographing stock so that the customer can see the general condition of stock. We feel that this is important given that some new old stock items may have been manufactured 50 years or more ago, and may have some signs of aging such as light surface rust or discolouration. None of this should affect the usability of the parts that we sell.

The primary part number is displayed first for each product, which in conjunction with any photograph of the product, should be the primary manner by which parts are identified. The descriptions, fitments, manufacturer/supplier information and alternate part numbers have been provided to help in identifying parts but despite a lot of painstaking research may not be 100% accurate.

We will endeavour to help customers identify the correct parts where requested.

The term “Supplier” is used to reference the organisation that originally packaged and distributed the product, such as Land Rover, Lucas, British Leyland etc.

Part Condition and Type

Condition

New : A part that is new stock and covered by the product supplier’s warranty.

NOS : New Old Stock items have never been used and are effectively new, but have been stored for some time. They may have suffered a little in storage e.g. dust, dirt, surface rust etc. Comments will usually indicate any more serious markings e.g. surface rust.

NOS* : A variant of New Old Stock but generally boxed and as good as new with exception that the part is not covered by a supplier’s warranty due to its age.

Used : An item that has previously been used on a vehicle but is in serviceable condition.

REMAN : A used item that has been reconditioned or remanufactured.

NTO : New Take Off is an item that was fitted to a reconditioned unit, such as an engine or an axle, but was broken for parts or came from CKD (Completed Knocked Down) kits. Similar to NOS although may show signs of having been previously fitted.

Supplier Information

Genuine represents an item that is packaged as supplied by Land Rover or one their other historic names (British Leyland, Unipart, Rover).

OEM stands for Original Equipment Manufacturer and denotes an item that would have been supplied to Land Rover but is presented in the manufacturer's packaging rather than being labelled or packaged by Land Rover (or British Leyland or Rover). It is exactly the same item that Land Rover would have delivered.

Ex-MOD denotes ex Ministry of Defence surplus stock (or other foreign Army stock). This will be high quality usually being either Genuine or OEM but boxed and/or labelled differently.

Photographs

Photographs on the website may show multiple items. Unless the description says otherwise, the price is for a single item only. The customer will not necessarily receive the actual item in the photograph and/or the packaging, the photograph should be used as an indication of the general condition of stock.

Warranty

New items are covered by the supplier’s warranty. For all other items, we will replace or refund faulty products for up to three months following the invoice date.

Delivery

Please inspect all items upon delivery for any damage, fault or errors.

In the unlikely situation where a product or order you receive is damaged, faulty or delivered incorrectly please inform us immediately.

Under normal circumstances, UK orders will be delivered within 3-5 working days following receipt of full payment for order including delivery costs.

International orders are dispatched duty unpaid and the customer is responsible for paying any duties and import taxes.

Collection Only Items

Where a Customer intends to purchase “Collection Only” items, it is the Customer's responsibility to ensure that they have the means to pick up and transport these items before ordering. It also advised to contact us before ordering to ensure a mutually convenient date and time can be arranged.

Collections are strictly by prior appointment.

Orders Lost in Transit

If your order does not arrive please inform us no later than 48 hours after the expected delivery date. We need to follow the carrier’s claim procedure before we can send a replacement consignment and/or issue a refund. As this can be a lengthy process, for urgent orders our recommendation would be for the customer to place a second order with the first order being refunded once the carrier confirms the loss.

Damaged Goods or Incomplete Order

We must be advised by email within 48 hours of delivery if an order is incomplete or damaged, enclosing appropriate photographs. Where you are required to sign for the goods, annotate the Delivery Note as “Damaged” as appropriate. Where you believe an order is incomplete, please note that certain orders can result in multiple packages being dispatched.

Title and Risk

Risk of any products shall pass to the customer or their appointed agent upon receipt of delivery. The title of the goods shall pass to the customer upon cleared payment in full of the invoice price including delivery costs, until such time the title and ownership of the goods remain with the company.

The Company shall be entitled at any time to recover any or all products in the customer’s possession to which the Company has title, and for that purpose the Company it’s employees or agents may with such transport as is necessary enter upon any premises occupied by the customer or any third party or to which the customer has access and where the goods may be or are believed to be situated.

Returns

General

For any goods to be returned please contact us by email stating you have a return product where you will be given advice and instruction on delivery or collection of the product. Please ensure all goods are suitably packed to avoid any breakages during transit to our premises.

Before returning any items to the Company, regardless of when purchased, a returns note number must be obtained in advance from the Company by the Customer and this must accompany the returned item(s).

When returning goods the most economical shipping option must be used, we will not refund for express or special delivery.

If you are unsure about what service to use when returning goods please contact us by email.

Shipments sent to EU countries and refused or returned without been declared to customs as 'Returned Goods' by the consignee will incur customs charges and return shipping charges, these will be deducted from any refund owed.

Unwanted goods/cancellation

If you decide you do not want any goods that we have supplied you can return the item(s) within 14 working days commencing the day after the product was received by you the customer.

The product must be returned in its original unopened and undamaged retail packaging and accompanied by the original invoice.

The customer is responsible for the cost of returning the product.

Upon receiving and confirming the above Company will give a full refund no later than 30 days, following the date of receipt of the goods by the Company including the original delivery cost except where the product was part of a consignment.

If a product has been used and/or fitted to a vehicle by the customer following purchase, then this will deem the product as non-returnable, unless the product is faulty.

Warranty Claims

You must notify us immediately if a potential warranty situation arises.

We will then advise a course of action.

Any suspected faulty products must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible. Any defective parts must be returned and received by us before it can be exchanged.

All warranty items are subject to a physical inspection which may involve returning the item to our supplier to verify the fault before it can be exchanged or refunded.

The warranty covers defects to the item when fitted and used correctly for normal everyday use but does not apply to items used for any extraordinary or unusual use such as competition, racing, rallying or items subsequently stripped-down, altered, modified or adapted in any way than their original design or intended use.

Although we are by law liable for death or personal injury caused by our proven negligence and by The Sale Of Goods act 1979, our warranty only covers the product in question and not for any consequential loss or cost, e.g. garage labour, recovery, car hire, re-delivery, parking fines.

No claim will be validated if the failure is caused by misuse, neglect, overheating, incorrect installation or failure of a related component. Upon acceptance of any warranty item, it will be either replaced or repaired free of charge and will only benefit from the balance of the original warranty.

Subject to a replacement not being available a full refund will be given for the item.

Legal

These conditions and the contract shall be governed by the construed and interpreted in accordance with English law and for the purpose of settlement of any disputes arising out of connection with them the parties will submit themselves to the jurisdiction of the English courts.

The statutory regulations for the implementation of the convention concluded at The Hague on 1st July 1974 relating to a uniform law on the international sale of goods shall not be applicable to this contract.